q9999 Terms and Conditions for Bangladesh Players

1 Acceptance of Terms

By accessing, registering on, or using the q9999 platform in any way, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms form a legally binding agreement between you and q9999. If you do not agree with any part of these terms, you must not use the q9999 platform.

These Terms and Conditions apply to all services offered by q9999, including but not limited to account registration, deposits, withdrawals, game play, bonus participation, and use of the q9999 mobile app. They apply to all players accessing q9999 from Bangladesh and any other jurisdiction where q9999 is available.

2 Eligibility

To register and play on q9999, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. q9999 does not permit minors to register or play under any circumstances.
• You must be legally permitted to participate in online gaming under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online gaming is explicitly prohibited by law.
• You must not be acting on behalf of another person when registering or placing bets.
• You must not be a current employee, contractor, or close family member of a q9999 employee in a role that could create a conflict of interest.

q9999 reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals may be held until verification is complete. This is a standard procedure and is not a reflection on any individual player.

3 Account Registration

Each person may hold only one q9999 account. Creating multiple accounts — whether under the same name, the same phone number, the same device, or the same IP address — is a violation of these terms. If duplicate accounts are detected, q9999 will close all but the original account and may forfeit any balances held in the duplicate accounts.

When registering, you must provide accurate and complete information. This includes your real name, a valid phone number, and any other details requested during the registration process. Providing false information is a breach of these terms and may result in account closure.

You are responsible for keeping your account credentials secure. Do not share your password with anyone. q9999 will never ask for your password via email, chat, or phone. If you believe your account has been accessed without your authorisation, contact q9999 support immediately.

• Use a strong, unique password for your q9999 account.
• Do not log in from shared or public devices without logging out afterwards.
• Notify support immediately if you suspect unauthorised access to your account.
• Keep your registered phone number up to date so you can receive verification codes.

4 Deposits and Payments

q9999 accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All deposits must be made from a payment account registered in your own name. Deposits from third-party accounts are not accepted and will be returned where possible, or held pending investigation.

Minimum and maximum deposit amounts are displayed on the deposit page within your q9999 account. These limits may vary depending on the payment method selected and may be updated from time to time. q9999 does not charge fees on deposits, but your mobile banking provider may apply their own transaction charges.

• Deposits are credited to your q9999 wallet as soon as the transaction is confirmed by the payment provider.
• If a deposit does not appear in your account within 30 minutes, contact q9999 support with your transaction reference number.
• q9999 reserves the right to request proof of payment for any deposit if there is a discrepancy.
• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you deposit an incorrect amount.

5 Withdrawals

Withdrawals from q9999 are processed in BDT to your registered bKash, Nagad, or Rocket account. The withdrawal account must be registered in the same name as your q9999 account. q9999 does not process withdrawals to third-party accounts under any circumstances.

Before a withdrawal can be processed, your account must be fully verified. This includes confirming your identity and ensuring that any active wagering requirements attached to bonus funds have been met. Real money funds that were deposited without a bonus are not subject to wagering requirements and can be withdrawn at any time, subject to the minimum withdrawal amount.

• Withdrawal requests are typically processed within 24 hours of submission.
• During peak periods or for larger amounts, processing may take up to 72 hours.
• q9999 may request identity verification documents before processing a withdrawal above a certain threshold.
• Withdrawals will not be processed to a different account than the one used for deposits without additional verification.
• q9999 does not charge withdrawal fees, but your mobile banking provider may apply their own charges.

6 Bonuses and Promotions

q9999 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms that are stated on the relevant promotion page. By claiming a bonus, you agree to the terms attached to that specific offer.

Bonus funds are held separately from real money funds in your q9999 wallet. Wagering requirements must be completed using bonus funds before any winnings generated from those funds can be withdrawn. The wagering requirement multiplier for each bonus is stated clearly on the promotion page.

• Welcome bonuses are available to new players on their first deposit only.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• q9999 reserves the right to withdraw a bonus offer at any time before it has been claimed.
• If a bonus is claimed in error or under circumstances that violate the offer terms, q9999 may remove the bonus and any associated winnings.
• Players who self-exclude or set deposit limits may have their eligibility for certain promotions affected.
• Bonus abuse — including but not limited to creating multiple accounts to claim the same offer — will result in account closure and forfeiture of all funds.

7 Game Rules and Fair Play

All games available on q9999 operate according to their individual game rules, which are accessible within each game. By placing a bet on any q9999 game, you confirm that you understand and accept the rules of that game. In the event of a dispute about a game outcome, the result recorded in the q9999 system will be considered final.

q9999 uses certified random number generator (RNG) technology for all applicable games. Provably fair games — including Limbo and Monster Crash — allow players to independently verify the fairness of each result using the verification tools provided within the game interface.

• Bets placed and confirmed cannot be cancelled or reversed.
• In the event of a technical fault during a game round, the round may be voided and stakes returned to the player's wallet.
• Using automated betting software, bots, or scripts is strictly prohibited and will result in immediate account suspension.
• Exploiting software bugs or errors to gain an unfair advantage is prohibited. Any winnings obtained through exploitation will be voided.
• Collusion between players to manipulate game outcomes is prohibited and will be investigated if suspected.

8 Responsible Gaming

q9999 is committed to promoting responsible gaming. We provide a range of tools to help players manage their gaming activity. These tools are available to all account holders at no cost and can be activated at any time through your account settings or by contacting support.

• Deposit limits: Set a daily, weekly, or monthly cap on how much you can deposit into your q9999 account.
• Session time limits: Set a maximum session duration after which you will be automatically logged out.
• Reality checks: Receive periodic reminders of how long you have been playing during a session.
• Self-exclusion: Temporarily or permanently exclude yourself from q9999. During a self-exclusion period, you will not be able to log in or receive promotional communications.
• Account cooling-off: Take a short break from gaming without permanently closing your account.

If you feel that your gaming is becoming a problem, we encourage you to use these tools and to seek support. Visit the Responsible Gaming page for more information and resources.

9 Account Suspension and Closure

q9999 reserves the right to suspend or close any account at any time if we have reason to believe that the account holder has breached these Terms and Conditions, engaged in fraudulent activity, or poses a risk to the integrity of the platform or other players.

Grounds for suspension or closure include but are not limited to:

• Providing false or misleading information during registration or verification.
• Creating multiple accounts to claim bonuses or circumvent restrictions.
• Using automated software or bots to place bets.
• Attempting to exploit game bugs or technical errors.
• Engaging in or facilitating money laundering or other financial crimes.
• Abusive or threatening behaviour towards q9999 staff or other players.
• Failure to complete identity verification when requested.

If your account is closed due to a breach of these terms, any remaining balance may be forfeited depending on the nature of the breach. If your account is closed for reasons unrelated to a breach — for example, at your own request — your remaining real money balance will be returned to your registered payment account after standard verification checks.

10 Privacy and Data

q9999 collects and processes personal data in accordance with our Privacy Policy. By registering on q9999, you consent to the collection and use of your personal data as described in that policy. The Privacy Policy is available at q9999.app/privacy-policy.

q9999 will never sell your personal data to third parties for marketing purposes. Data is shared only where necessary to process payments, verify identity, comply with legal obligations, or provide customer support. All data is stored securely and access is restricted to authorised personnel only.

11 Limitation of Liability

q9999 provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect availability.

q9999 is not liable for any loss of winnings, loss of data, or other damages arising from platform downtime, technical errors, or circumstances outside our reasonable control. In all cases, q9999's maximum liability to any individual player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

12 Changes to These Terms

q9999 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised "last updated" date. For significant changes, q9999 may also notify registered players via email or in-app notification.

Your continued use of q9999 after any changes to these terms constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using q9999 and contact support to close your account and withdraw any remaining balance.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the q9999 support team. Our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: Available within your q9999 account dashboard after logging in.
• FAQ: Visit the FAQ page for answers to common questions.

For issues related to responsible gaming, self-exclusion, or account limits, please visit the Responsible Gaming page where you will find dedicated tools and support resources.